Update to merchant service fees

Since 2012, Till has been delivering on our commitment to providing every business with cutting-edge payment solutions that are secure, reliable and easy.

Continuing to provide our merchants with this essential service remains at the heart of what we do, and while we know additional fees are never welcome, these changes mean we can continue innovating and adapting our payment acceptance technology towards how customers want to pay for goods or services.

Remember, with Till's built-in surcharging tools you can offset some or all of the costs associated with accepting card payments. To speak with a member of the Support Team about enabling surcharging please complete the form here.

If you have any questions or queries about this change, please get in touch via this form.

What is the Minimum Merchant Service Fee?

The minimum merchant service fee of $30 is charged if your merchant facility doesn't process enough transactions in the month to cover the costs of your merchant service. For example, if you only process $25 worth of MSF through the month, we will round this up to $30.

What is the Refund Fee?

Refund fee is a fee charged for each refund transaction that is processed.

What is the Terminal Fee?

Terminal fee is a rental fee charged monthly, and is charged per terminal. This covers the costs of mobile SIM data costs, receipt rolls and software development.

What is the Admin Fee?

The Admin fee includes the provision and management of our PCI-Compliance tool, Vectra, provided to all merchants to help ensure greater compliance to the PCI-DSS security standards. The admin fee is charged at a monthly rate per MID. The amount charged depends on a merchant's total transaction value.